TABLE OF CONTENTS
DECLARATION ............................................................................................................................ ii
DEDICATION ............................................................................................................................... iii
ACKNOWLEDGEMENT ............................................................................................................. iv
ABSTRACT ................................................................................................................................ viii
CHAPTER ONE .............................................................................................................................. 1
1.0 INTRODUCTION ..................................................................................................................... 1
I.I Background of the study ............................................................................................................ !
1.3 Purpose of the study ................................................................................................................... 3
1.4 Specific objectives ..................................................................................................................... 3
1.5 Research questions ..................................................................................................................... 3
1.6 Scope of the study ...................................................................................................................... 3
1.6.1 Geographical scope ................................................................................................................. 3
1.6.2 Time scope ............................................................................................................................. .4
1.6.3 Conceptual scope ................................................................................................................... .4
I. 7 Significance of the study .......................................................................................................... .4
CONCEPTUAL FRAME WORK ................................................................................................... 5
CHAPTER TWO ............................................................................................................................. 7
2.0 LITERATURE REVIEW ..................................................................................................... 7
2.1 Introduction .............................................................................................................................. 7
2 .2 Supervision practices .............................................................................................................. 8
2.2.1 Constraints of Supervision ..................................................................................................... 9
2.3 Employee performance .......................................................................................................... 11
2.3.1 Determinants of employee performance ............................................................................... 13
2.4 Relationship between supervision and employee performance .............................................. .! 6
2.5 Other factors affecting Employee Perfonnance .................................................................... 17
CHAPTER THREE ....................................................................................................................... 18
METHODOLOGY ........................................................................................................................ 18
3.1 INTRODUCTION ............................................................................................................... 18
3.2 Research design ..................................................................................................................... 18
3 .3 Study population .................................................................................................................... 18
3.4 Sampling design ..................................................................................................................... 18
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3.5 Sample size ............................................................................................................................ 18
3.6 Sampling Teclmique .............................................................................................................. 19
3.7 Data sources ........................................................................................................................... 20
3.8 Data collection methods and tools ....................................................................................... 20
3 .10 Data presentation, processing and analysis ......................................................................... 21
3.11 Limitations of the study and solutions ................................................................................ 21
CHAPTER FOUR ......................................................................................................................... 22
DATA PRESENTATIONS, ANALYSIS AND INTERPRETATIONS OF FINDINGS ............. 22
4.1 Introduction .............................................................................................................................. 22
4.2. General information about respondents ................................................................................ 22
4.2.1 Gender of respondents .......................................................................................................... 22
4.2.2 Categorizing staff ofIHOPE Uganda by age .................................................................... .23
4.2.3 Level of education ................................................................................................................ 24
4.2.4: Marital status ...................................................................................................................... 25
4.2.5 Duration of service ............................................................................................................... 25
4.3 SUPERVISION ...................................................................................................................... .26
4.3.1 Staff supervision at work ...................................................................................................... 26
4.3.2 !HOPE Uganda being efficient ............................................................................................ 27
4.3.3 Goals being clear to staff. ................................................................................................... 28
4.3.4 Efficiency ofmanagement .................................................................................................. 29
Table 10: Management efficiency at IHOPE Uganda ................................................................. 29
4.3 .5 Clarity of responsibilities ..................................................................................................... 29
4.3.6 Regular training conducted at work ..................................................................................... .30
4.4 EMPLOYEE PERFOMANCE .............................................................................................. 31
4.4.1 Evaluation of performance .................................................................................................. .31
4.4.2 Rewarding of best employees .............................................................................................. .32
4.4.3 Adequacy of tools and equipment for staff ........................................................................... 33
4.4.4 Recruitment being on merit ................................................................................................. .34
4.4.5 Handling of employees' queries ........................................................................................... 35
4.4.6 Training to enhance employee performance ......................................................................... 35
4.4.7 Goals and expectations known to employees .................................................................... .36
4.5 OTHER FACTORS AFFECTING EMPLOYEE PERFORMACE ....................................... .37
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4.5.1 Allowances for transport and accommodation ..................................................................... 37
4.5.2 Promotions of employees ................................................................................................... 38
4.5.3 Adequate remw1eration ................................................................................................... .39
4.5.4 Staff Recreation package .................................................................................................... 40
4.5.5 Terms of employment .......................................................................................................... .40
4.6. Relationship between supervision and employee performance .......................................... .41
CHAPTER FIVE ........................................................................................................................... 43
5.0 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS ........................................... 43
5.1 INTRODUCTION ................................................................................................................... 43
5.2 SUMMARY OF THE MAJOR FINDINGS ................................................................ 43
5.2.l Supervision practices at IHOPE Uganda Kampala branch ................................................ .43
5.2.2 Factors affecting employee performance at !HOPE Uganda ............................................ .43
5.2.3 Relationship between supervision and employee performance at !HOPE Uganda .......... 44
5.2 CONCLUSIONS ................................................................................................................... 44
5.3 RECOMMENDATIONS ......................................................................................................... 45
5.4 SUGGESTED AREAS FOR FURTHER RESEARCH ....................................................... 46
REFFERENCE .............................................................................................................................. 47
APPENDIX!: QUESTIONNAIRE .............................................................................................. 49
ABSTRACT The purpose of this study was to establish the impact of supervision on employee performance in IHOPE, Kampala branch. The objectives of the study were to find out the supervision practices branch, to examine the factors affecting employee performance at IHOPE and to establish the relationship between supervision and employee performance at IHOPE Kampala branch. The researcher obtained an introduction letter from Kampala International University, which was presented to the Manager in charge ofIHOPE, Kampala branch. The study considered 30 respondents from IHOPE, Kampala branch. Both purposive and simple random sampling were used and the data was collected using questionnaires. The study employed both primary and secondary data. P1imary data was got using questionnaires while secondary data was got from rep01is and journals The data was then edited, coded and tabulated. Data was analyzed using tables that involved computation of percentages. Statistical package for Social scientists was also used to analyze the data and ascertain the con-elation and regression and make conclusions. The following findings were got; 72% respondents agreed that Supervision is a very important aspect in the good performance of employees in IHOPE. It was observed that there is a moderate positive relationship between supervision and employee performance. (r = 0.39** ,p
